CLASS Features

Click the feature name for more information.

Automatic Callback - $2.50 per month

Get through to busy numbers as soon as they're free.

How it works:

You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you.

How to use:

  1. When you hear a busy signal, press and release the "switchhook." Listen for a special tone.

  2. If you've already hung up, lift the handset and listen for a normal dial tone.

  3. Press *66. (On a rotary phone, dial 1166.)

  4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.

  5. A special callback ring alerts you if the line becomes free (some phones ring normally).

  6. Lift the handset to automatically place the call.

To cancel your Callback request:

  1. Depress the "switchhook" and release. Listen for a special dial tone.

  2. If you've already hung up, lift the handset and listen for a normal dial tone.

  3. To cancel automatic callback feature Press *86(rotary 1186)

  4. Listen for the confirmation or announcement then hang up the phone.

Automatic Recall - $3.00 per month

Easily dial your last caller - even if you didn't answer.

How it works:

If you couldn't get to the phone in time, you can still find out who called. Return the call by dialing a simple code.

  1. Lift the handset and listen for a normal dial tone.

  2. If you were already on the phone and ignored a call waiting tone, press and quickly release the "switchhook."

  3. Press *69. (On a rotary dial phone, dial 1169.) Your call will go through like a normal call.

  4. If the line is busy:  Hang up, Your phone will keep trying the line for up to 30 minutes.

  5. A special callback ring alerts you if the line becomes free. (Some phones ring normally.)

  6. Lift the handset to automatically place the call.

To cancel your Recall request:

  1. Press *89(rotary 1189)

  2. Listen for the Confirmation or announcement then hang up your phone.

Call Forwarding - $1.00 per month

Let your calls follow you to another number.

How it works:

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

To "turn on" service:

  1. Lift the handset and listen for the dial tone.

  2. Press 72#. (On a rotary phone, dial 1172.)

  3. Listen for the dial tone.

  4. Dial the number where you want your calls forwarded.

When the phone is answered, your Call Forward is in effect.
If the line is busy, or there's no answer:

  1. Hang up.

  2. Within two minutes, repeat steps 1-4 above. You'll hear a confirmation tone, to let you know your Call Forward is now working.

To cancel your Forwarding request:

  1. Dial #73(rotary 1173)

  2. Listen for two short tones followed by the dial tone.  See pg 12 in phonebook

Call Waiting - $1.00 per month

You'll know when another caller is trying to reach you.

How it works:

You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:

  1. When you're on the phone, a special tone tells you a second call is waiting.

  2. Simply press and quickly release the "switchhook" on your telephone. Your first caller is automatically placed on hold, while you're connected with the second caller.

If you choose not to answer the incoming call:

  1. You'll hear a special tone to remind you of the waiting call.

To alternate between callers:

  1. Simply press and quickly release the "switchhook." While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

Caller ID - $5.00 per month (Residential) & $5.00 per month (Business)

See the number calling before you answer the phone.

How it works:

When you receive a call, the number of the person calling you is shown on your Caller ID display screen.

How to use:

  1. When you receive a call, wait until your telephone completes the first ringing signal.

  2. The telephone number of the person calling you will automatically appear on your display screen.

  3. If you choose to answer the all, the number will remain on the screen until you or the caller hangs up.

Note:

  • Subscription to Calling Number requires the lease or purchase of a display telephone or an add-on display unit.

  • If the letter "P" for "Private" appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.

  • If "unknown name," "unknown number," "out of area," or "0" appears, the caller is in an area that does not support Calling Number services.

Customer Trace - $5.00 per month

Identify harassing callers through the phone company.

How it works:

When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company.

How to use:

  1. When you get a nuisance call, press and quickly release the "switchhook." Listen for a special dial tone.

  2. If you've already hung up, just lift the handset again and listen for a normal dial tone.

  3. Press *57. (On a rotary phone, dial 1157.)

  4. Listen for a confirmation announcement that the last call has been traced.

  5. Hang up.

  6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities.

Note:

  • The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

  • Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

  • In some areas, after you dial *57, you'll hear an announcement that the call can be traced. Just follow the voice instructions to dial an additional code, and the call will be traced.

Distinctive Ringing - $3.00 per month

You'll know when someone special is calling.

How it works:
When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you'll hear a special Call Waiting tone.


How to use:

  1. Lift the handset and listen for the dial tone.

  2. Press *61 (On a rotary phone, dial 1161.)

  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.

  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currenlty off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

  1. Dial 1.

  2. After the list is read, voice instructions will follow.

To remove a number from your list:

  1. Press * (rotary 11)

  2. Follow the voice instructions to remove any or all of those numbers

Per-Call Blocking - $3.00 per month

Block your number from being displayed to others.

How it works:
By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.


How to use:

  1. Lift the handset and listen for the dial tone.

  2. Press *67. (On a rotary phone, dial 1167.)

  3. Dial the number you're calling as usual.

  4. The person you've called will not be able to see your number displayed on their telephone display screen. Instead a "P" or "Private" will be displayed.

Notes:

  • You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

  • If you have requested Per-Line Blocking from your telephone company, you do not need to dial a code to block your number each time. Your number will always appear as "Private." To override Per-Line Blocking (allowing your number to be displayed) on an individual call, dial *67 before placing the call.

Selective Call Acceptance - $3.00 per month

Decide which calls you'll take.

How it works:
You can program your phone to accept only those calls from a special list from people. When your service is "turned on," your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you're not accepting calls at this time.

 

To "turn on" the service:

  1. Lift the handset and listen for the dial tone.

  2. Press *64. (On a rotary phone, dial 1164.)

  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.

  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

  1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

  1. Dial 1.

  2. After the list is read, voice instructions will follow.

To remove a number from your list:

  1. Press * (rotary 11)

  2. Follow the voice instructions to remove any or all of those numbers

Selective Call Forwarding - $2.50 per month

Decide which callers should follow you to another number.

How it works:
You can program your phone to forward only those calls from a special list of numbers to another number - such as your car phone. When your service is turned "on," calls from numbers in your forward list will be re-routed to your "forward-to" number. All others will ring at your phone as usual.

How to use:

  1. Lift the handset and listen for the dial tone.

  2. Press *63. (On a rotary phone, dial 1163.)

  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.

  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your forward list:

Press #01#. (On a rotary phone, dial 1201.)

To enter your "forward-to" number:

  1. The first time you turn on the service, you'll be asked to enter the number you'd like your special calls forwarded to. From then on, the system will simply remind you of the current "forward-to" number.

  2. If the current number is correct, dial 1.

  3. If you wish to change the current "forward-to" number, dial 0 and then follow the voice instructions.

To remove a number from your list:

  1. Press * (rotary 11)

  2. Follow the voice instructions to remove any or all of those numbers

Selective Call Rejection - $3.00 per month
Don't let unwanted calls disturb you.

How it works:
You can program your phone to reject calls from any number you place in the rejection list. When your service is turned "on," any callers in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *60. (On a rotary phone, dial 1160.)
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your rejection list:

Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

  1. Dial 1.
  2. After the list is read, instructions will follow.

To remove a number from your list:

  1. Press * (rotary 11)

  2. Follow the voice instructions to remove any or all of those numbers

Speed Calling - $1.00 per month (Residential) & $1.50 per month (Business)
Quickly dial eight of your most frequently called numbers.

How it works:
You can enter up to eight telephone numbers - local or long distance - into your Speed Calling list. Then, you can reach those people by dialing just one digit.

To program your speed calling list:
  1. Lift the handset and listen for the dial tone.
  2. Press 74#. (On a rotary phone, dial 1174.)
  3. Listen for the dial tone.
  4. Dial a one-digit speed code. (Choose any number, 2 through 9.)
  5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include "1" plus the area code.)
  6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
  7. Listen for the confirmation tone.
Speed Calling 30 - $2.00 per month (Residential) & $3.00 per month (Business)
Quickly dial 30 of your most frequently called numbers.
How it works:
You can program up to 30 telephone numbers - local or long distance - into your Speed Calling list. Then, you can reach those people by dialing just two digits.

To program your Speed Calling list:
  1. Lift the handset and listen for the dial tone.
  2. Press 75#. (On a rotary phone, dial 1175.)
  3. Listen for the dial tone.
  4. Dial a two-digit speed code. (Choose any number, 20 through 49.)
  5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include "1" plus the area code.)
  6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
  7. Listen for the confirmation tone.
Three-Way Calling - $1.00 per month (Residential) & $2.50 per month (Business)
Talk with two people in different places - at the same time.

How it works:
When you're talking with someone, you can add a third person to the call. It's easy to coordinate family schedules or hold a telephone conference with business colleagues.

To add a third person to the call:
  1. Press and quickly release the "switchhook" to place the first person on hold.
  2. Listen for the dial tone.
  3. Dial the third person's phone number. (If you have speed calling, you may dial one of your codes instead.)
  4. When the third person answers, you can talk privately before making it a three-way conversation.
  5. To make the three-way connection, press and quickly release the "switchhook." You can now talk with both people at the same time.

To cancel the three-way connection:

  1. If the third person did not answer or you wish to disconnect them, just press and quickly release the "switchhook." You'll be reconnected to the person holding.
  2. Or, if either of the two people hang up, you can continue talking with the remaining person.
Telemarketer Block - $3.00 per month
Calls from telemarketers are typically delivered to your phone as "unkown" or "out-of-area". This unique service intercepts these calls, and announces that you do not accept calls from telemarketers. The great thing is, your phone doesn't even ring. It also instructs telemarketers to add your name to their "Do Not Call" list. Other callers are advised to dial 1 or stay on the line to be connected.
Voice Mail - As low as $4.00 per month
Unlike answering machines, voice mail always takes your messages-- when you're out, on the phone, and even when you just can't take the call right then. Unlike answering machines, voice mail is professional, convenient, and most of all-- reliable.